Shipping Policy
Bigtent Outdoor Equipment Ltd. ships products from multiple fulfillment locations, including Canada, the United States, and South Korea. Delivery times, duties, and return procedures may vary depending on the shipping origin and destination.
Please review this policy carefully before placing your order.
1. Shipping Schedule & Delivery
1-1. Estimated Delivery Time
Delivery times vary depending on shipping origin, destination, customs clearance procedures, and carrier performance.
*To ensure fast delivery, orders begin processing shortly after they are placed; therefore, cancellations or changes can only be made within 12 hours of purchase. (See Cancellation Policy)
North American Fulfillment (Canada/USA Warehouses)
Products fulfilled from our warehouses in Canada or the United States.
| Shipping Route | Estimated Delivery Time |
|---|---|
| Canada → Canada | 3–7 business days |
| USA → USA | 3–7 business days |
North American Cross-Border Delivery
Cross-border shipments between Canada and the United States.
| Shipping Route | Estimated Delivery Time |
|---|---|
| Canada → USA | 4–10 business days |
| USA → Canada | 4–10 business days |
International Fulfillment (South Korea)
Products fulfilled internationally from South Korea.
| Shipping Route | Estimated Delivery Time |
|---|---|
| South Korea → Canada | 10–20 business days |
| South Korea → USA | 10–20 business days |
| South Korea → Outside North America | 3–7 business days |
1-2. Tracking & Notifications
Once an order is shipped, a shipping confirmation email will be sent including order details, a tracking link, and an estimated arrival date. Customers can track their order status in real time.
For international fulfillment shipments, tracking updates may take additional time to appear due to overseas processing and customs transit. Tracking information is issued once the shipment reaches and departs from our Canada or USA warehouse.
2. Duties, Taxes, and Import Fees
Canada & United States Orders (DDP)
All orders shipped to Canada or the United States — including items fulfilled internationally from South Korea — are processed as Delivered Duty Paid (DDP), meaning applicable import duties are already included in your checkout total and no additional duty payment is required upon delivery. This applies to all items regardless of shipping origin.
Countries Outside North America (DDU)
Orders shipped to destinations outside Canada and the United States are processed as Delivered Duty Unpaid (DDU), where customers may be required to pay customs duties, brokerage or clearance fees, and local taxes directly to their customs office or carrier before final delivery. Bigtent does not control or pre-calculate these fees. Sales tax is not collected at checkout.
3. Shipping Package Protection
We strongly recommend Package Protection for all deliveries.
If Package Protection is deselected at checkout, Bigtent Outdoor Equipment Ltd. assumes no liability for packages that are lost, damaged, or stolen.
4. Shipping Destinations
We ship to all provinces in Canada, most U.S. states, and select international destinations. If your country does not appear in the country dropdown on our website, please contact Support Chat to confirm availability.
Regions with Additional Shipping Fees
Additional fees may apply for remote or hard-to-access regions, such as:
- Canada: Yukon, Newfoundland, and certain rural or remote areas
- United States: Alaska, Puerto Rico, Hawaii, and other non-contiguous regions
We can provide details on any additional fees by email after checkout upon request.
Countries We Cannot Ship To:
Afghanistan, Andorra, Ascension Island, Belarus, British Indian Ocean Territory, Kosovo, Russia, São Tomé & Príncipe, Sudan, Thailand, Tristan da Cunha, U.S. Outlying Islands, Ukraine, Venezuela, Nepal, Tajikistan, Turkmenistan
5. Address Restrictions
We are unable to ship to certain countries and address formats. Please ensure your address is complete and valid to prevent order delays.
Invalid or Incomplete Addresses:
- Non-English characters (e.g., Korean, Chinese, special symbols)
- Missing or incorrect postal/ZIP codes
- Address lines exceeding the maximum limit of 35 characters
- Unrecognized or unverifiable addresses
- PO Boxes and APO/FPO addresses are not supported for most shipments, including international fulfillment.
6. Address Change After Shipment
If you request an address change after receiving a shipping confirmation, any costs associated with re-consignment or re-delivery will be the customer’s responsibility.
7. Taxes by Province/Territory (Canada)
Bigtent Outdoors collects applicable taxes based on shipping destination.
| Province/Territory | Tax Type | Rate |
|---|---|---|
| BC | PST + GST | 7% + 5% |
| AB, SK, MB, NT, YT, NU | GST only | 5% |
| ON | HST | 13% |
| NB, PE, NL | HST | 15% |
| NS | HST | 14% |
| QC | QST + GST | 9.975% + 5% |
8. Order Pickup (Showroom)
Orders may be picked up during business hours from:
📍 904 Sherwood Ave, Coquitlam, BC V3K 1A6, Canada
Business Hours: Tue–Sat, 10am–7pm PST
Pickup eligibility varies depending on product type and fulfillment origin, and pickup availability will be indicated at checkout.
Shipping fees will be refunded upon pickup.
9. Questions
If you have any questions, reach out via Support Chat.