Bigtent Direct Custom Order
For Bigtent Direct Custom Orders, you can request items from BD brands we carry that aren’t listed on our site. These products will be shipped directly from Asia to your address.
🔗 For more details about BD (Bigtent Direct)
Shipping FAQ
Check the most common FAQ about Bigtent Direct/Explore
What is Bigtent Direct?
Bigtent Direct means your order is delivered by air, straight from our overseas partner’s warehouse to your address, at a shipping rate that’s much lower than typical proxy services.
Benefits at a Glance
🌏 Get high quality outdoor gear that are difficult to get in North America, yet trusted and popular in the Asian camping scene.
💰 Unbeatable shipping cost – Tier-based fees set far below standard air freight or proxy service rates.
✈️ Fast air delivery – Get your order in just 5–10 business days.
📦 Transparent pricing – Predictable, tier-based shipping fees.
🛒 Direct-to-you pricing – instantly conveys the benefit (no middlemen, no mark-ups).
Duties & taxes
🛃 Customers may need to pay import duties and fees upon delivery (not at checkout).
🇨🇦 Most Korean-made items are duty-free to Canada under the FTA.
🇺🇸 For U.S. orders, an estimated tariff is prepaid at checkout to avoid unexpected customs issues.
Tracking
⏱️ A tracking number is issued via your email as soon as your package leaves the overseas hub in South Korea.
More Details
Bigtent Direct(BD) has a separate policies: See BD Policies
What is Bigtent Explore?
Your order is consolidated weekly at our overseas hub, shipped together to Bigtent Canada, and then delivered just like a local package in Canada, a cross-border delivery to the U.S., or an international delivery for customers elsewhere.
Benefits at a Glance
⭐ Get high quality outdoor gear that are difficult to get in North America, yet trusted and popular in the Asian camping scene.
💰 Import duties are on us for Canadian orders.
📦 Free-shipping eligible – Bigtent Explore products count toward the free-shipping threshold.
Duties & Taxes
🇨🇦 Canada Orders: Bigtent covers import duties and customs fees—no extra charges after checkout.
🌎 Other countries: Customers may need to pay import duties and fees upon delivery (not at checkout).
Delivery & Tracking
⏱️ Estimated delivery: Usually 10–20 business days.
📦 Tracking number: Emailed to you once your package leaves the Bigtent Canada warehouse.
More Details
Bigtent Explore(BE) follows General Policy: General Policy
When do I get the tracking number for my orders?
Most products: within 1–3 business days after you place your order.
Bigtent Direct products: usually within 2–3 business days, once the package leaves our overseas hub.
Bigtent Explore products: about one week after your order, once the shipment arrives at our Canada warehouse and is dispatched to you.
I am ordering from US, is there anything I need to beware?
For U.S. orders, customers usually pay import duties, sales tax, and fees upon delivery, just like a regular cross-border shipment. In the past, items under $800 were duty-free, but that exemption has ended and tariffs now apply. On Bigtent Direct products in your order, a tariff deposit is prepaid at checkout to help avoid unexpected charges and delays at customs.
Why isn’t free shipping applied even though I reached the free-shipping threshold?
Did your order include any Bigtent Direct (BD) products?
BD items are excluded from our free-shipping offer, since we already apply a tier-based shipping rate designed to charge you the minimum possible cost for air-direct delivery.
In addition, some products with large dimensional weight or discounted items also be excluded from the free-shipping threshold.
Aside from these cases, free shipping is applied automatically once your order qualifies.
Check free shipping policy for more details (link)
Where is Bigtent Outdoors Ltd. located?
Our headquarters is in Canada, but the shipping dispatching location depends on the product, brand, or shipping method. Orders may ship from South Korea, Canada, or the United States.
Do I really need the shipping insurance (SavedBy Package Protection)?
We strongly recommend keeping it, as it covers any damages, loss, or theft during delivery. This is especially important for Bigtent Direct and Explore orders, since they involve international shipping.
If you choose to opt out, please note that Bigtent Outdoors will not be able to assist with shipping-related problems, as we won’t have the tools to file claims on your behalf.
How can I claim my warranty?
Bigtent Direct (BD) products follow a separate warranty policy.
Most other products, including Bigtent Explore(BE) products, are covered under our General Warranty, but please note that some exceptions may apply.
👉 If you’d like to start a warranty claim, chat with us using a link you can find in any of warranty policies.