Exchange Policy

At Bigtent Outdoor Equipment Ltd., we offer exchange options under specific conditions to ensure a smooth and fair process for all customers.

1. Exchanges Before Shipping or Store Pickup

Exchanges can be requested by 7:00 PM PT on the next Bigtent business day after your order is placed, and only before your order has shipped or been picked up. Bigtent business days are Tuesday through Saturday, 10:00 AM – 7:00 PM PT, excluding statutory holidays.

If the requested exchange results in a partial refund (e.g., switching to a lower-priced item), a 3.5% transaction fee will be deducted from the refunded amount.

To request a change, contact our team via Support Chat with your order number and the details of your requested item.

2. Exchanges After Shipping or Store Pickup

Once an item has been shipped or picked up, direct exchanges are not processed.

Instead, submit a return request within 15 days of the delivery date according to our Cancel, Return & Exchange Policy, then place a new order for the replacement product.

Please note:

Return shipping costs are the responsibility of the customer.
All returned items will be inspected upon receipt. Refunds may be issued in full or partially based on item condition.
A 3.5% transaction fee may be deducted from the refund amount if applicable.
Customers are advised to review our full Cancel, Return & Exchange Policy before proceeding.

For any exchange-related inquiries or assistance, please contact us through Support Chat.